Continuing from PT 1:
I nodded with my masked face. I told her that I understand, that’s why I stand faaar back and confirm who is next. She was very upset and annoyed, and I knew there was a valid reason why. As the circle-line of customers began to grow, everybody joined the conversation. I was the odd woman out in this one, as usual. I’m not the main demographic of the neighbourhood, by any means. This elderly woman surprised me with her gumption, she had a lot to say regarding respect. She continued, telling the group that people are really “acting out” due to their frustrations with the shutdown. She added that she does not expect to see THAT type of behaviour around here. She proceeded to call out that particular Customer’s rude behaviour, pointing directly at her through through the window glass. She said, “Well THAT ONE is a problem!…” I’m not quite sure what she mumbled after that. Another customer tried to interrupt, and correct her, as though her speaking out was wrong. She remained solid in her stance, and would not allow anybody to minimize her opinion. I however, was very comfortable with the subject matter. I was glad that she was calling it out and telling the crowd that it is unacceptable. Manners are very important to me, especially in public. Manners, basic respect for your fellow man, keeps us civil on the most basic level.
I took it that she has a certain expectation from folks around here. My expectations are different. I hope for the best, but expect the worst from every, and anybody.
I started to walk away as the group grew larger, I didn’t have a lot of time left to wait. I also wasn’t in the mood to figure out who was next. I avoid crowds in general. As I was in the midst of saying, “Bye, have a nice day! The line will be a little shorter now”, I was told that I was actually next in line. I thought, Oh! Okay, I guess I’ll buy that cookie then. I decided to enter the bakery. As I walked inside, the lady asked me if I could do her the favor. She asked if I could please tell one of the staff that Helen, is outside waiting for her order. I said, “Sure! No worries.” She said Thank you. Through her masked face, I could see in her eyes that she was surprised at my enthusiastic response. If only she knew how many frustrated, impatient, confused, entitled, sarcastic, customers I deal with everyday. Coupled with shutdown and virus fears, I’ve become even more understanding. I’ve had customers attempt to go to battle with me, over the phone, before I explain the refund or freebies that I’m about to give them. It feels like folks have more pent up energy to battle over nothing, due to-quadruple- shutdown fatigue.
I’ll continue in another blog, I’m trying to go to sleep earlier tonight. Good night and Good sleep.
Take Care, Stay safe, and Stay tuned.
Love and Respect,
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